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Digital transformation Oct 10, 2018 7:00 AM

thyssenkrupp makes reordering really “easy”

thyssenkrupp easy supply app

thyssenkrupp Materials Services continues to drive the digitalization of materials distribution: With “easy supply” the materials specialists from the thyssenkrupp Group have developed an innovative app that is unique in the materials distribution business. It enables customers to buy materials easily and quickly.

Buy material with just a few clicks

The handling is easy: Scan a QR code in the app to identify the material, enter the individual quantities and submit. Customers can send inquiries and orders via their mobile phones with just a few gestures.

“Our customers requested a mobile solution from us,” says Andreas Kellermann, manager of the thyssenkrupp Schulte branch in Munich. “With easy supply we have achieved a further milestone in smart interaction with our customers. It makes their day-to-day work easier, allowing them to focus fully on their core business.”

Materials Services relied on in-house expertise for the development: The app was created by the company’s own developers and under the management of the internal Digital Transformation Office. It then underwent extensive testing at the Munich branch of thyssenkrupp Schulte, one of the companies of Materials Services. Munich is home to the Digital Garage, where a team of experts brings the company's digital developments to market maturity. The app has successfully completed the test phase and will now be rolled out to the other locations of the German materials distributor.

Omnichannel access

In its digital transformation thyssenkrupp Materials Services is pursuing a holistic approach along the entire value chain. The business area also offers customers tailored access to its portfolio via its omnichannel structure. Key to this is availability across all channels. The app is the latest addition to the Materials Services offering that also includes customer portals, EDI interfaces, online shops and personal contact.

thyssenkrupp Materials Services will be at ALUMINIUM 2018 in Düsseldorf from 09 to 11 October. We are looking forward to your visit at booth 13J15.