Digital transformation Apr 28, 2016 4:00 PM
“materials4me” online shop for end users launched in Germany: Materials Services drives digital transformation with portal/shop solutions for existing customers and end users
Following its rollout in the United Kingdom and Spain, the "materials4me" online shop is now also available in Germany. Starting from the end of April 2016, small users and end customers in the country can now order materials in standard dimensions and custom short lengths online. With the launch of the shop thyssenkrupp Materials Services is continuing its multichannel digital strategy as planned and stepping up its coverage of the European market.
"Our online shop "materials4me" is successfully up and running in the United Kingdom and Spain and is receiving an increasing number of hits,” says Hans-Josef Hoss, board member of Materials Services. By opening up the option of purchasing products in small quantities to customers in Germany, Materials Services is accessing a further promising market. Hoss: "In Germany too the aim is to address new target groups, including small trades and home improvement enthusiasts." With the launch of "materials4me" these customers will be able to choose from an extensive range of metals and plastics. Over 10,000 products are currently available on ""materials4me" in Europe.
The foundation stone for Materials Services' digital strategy was laid back in 2007 with the introduction of "OnlineMetals” in the USA. thyssenkrupp is now using the knowledge gained from this experience to accelerate the rollout of its online shops in Europe.
Against this background Materials Services also consistently upgrades its online portals for existing customer groups. To meet customer requirements as fully as possible, the company monitors the functionality of its sites in terms of product offering and user-friendliness. For this it uses among other things feedback from customers, which it incorporates directly into the optimization process. This approach has also been adopted for an online shop being piloted in Belgium for the processing of materials from CAD drawings, which is also proving successful.
The digital transformation at Materials Services is supported by an extensive change management process within the company.
"materials4me” is now available to German end customers and small users at: www.materials4me.de
About Materials Services
With around 480 locations in over 40 countries, the Materials Services business area specializes in materials distribution, logistics and services, the provision of technical services as well as services for industrial plants and steel mills. In addition to rolled steel, stainless steel, tubes and pipes, nonferrous metals, specialty materials and plastics, Materials Services also offers services from processing and logistics to warehouse and inventory management through to supply chain and project management.
thyssenkrupp is a diversified industrial group with traditional strengths in materials and a growing share of capital goods and service businesses. Over 156,000 employees in nearly 80 countries work with passion and technological know-how to develop high-quality products and intelligent industrial processes and services for sustainable progress. Their skills and commitment are the basis of our success. In fiscal year 2015/2016 thyssenkrupp generated sales of around Euro39 billion.
Together with our customers we develop competitive solutions for current and future challenges in their respective industries. With our engineering expertise we enable our customers to gain an edge in the global market and manufacture innovative products in a cost- and resource-friendly way. Our technologies and innovations are the key to meeting diverse customer and market requirements around the world, growing on the markets of the future, and generating strong and stable earnings, cash flows and value growth.