OTRS

At thyssenkrupp Materials Business Services, we use a central order management system (OTRS). This is used for the targeted processing of all issues that arise. Both you as a customer and all employees who receive their payroll accounting from us can submit enquiries and orders to us at any time via the order management system.

Orders can be placed via two channels:

1. Via the customer/partner front end: https://tkmbs-ticketsystem.thyssenkrupp.com/

2. By email to our mailbox: entgeltabrechnung.tkmbs@thyssenkrupp.com

The most important information for you:

• The tickets created are automatically forwarded to the responsible employee according to the selected service.

• The current processing status of the ticket can be viewed at any time via the ticket system.

• It is possible to communicate directly with our employees via the respective ticket.

• The entire communication history of a ticket is permanently available for you to view.

• The data is stored in a secure environment.